Contact
Talk to the TraderDesk team
TraderDesk support is available by email and WhatsApp. Send your question, the version you are running and, for order issues, the log lines from the Logs tab. Messages are answered in the order received; response times vary with volume and time zone.
Best for detailed questions, setup issues and log excerpts.
ajayb5034@gmail.com Compose an emailBest for quick questions and screenshots. No sensitive credentials, please.
+91 88905 04817 Open WhatsAppSupport hours
Email and WhatsApp, Monday to Friday. Messages are answered in the order received.
For urgent order problems, contact your broker first. TraderDesk cannot cancel an order that your broker has already accepted.
Send us a message
Use the form below to contact TraderDesk support. We will reply to your email address.
Your message has been sent
Thank you for contacting Preemption Softwares. We have received your message and will reply by email.
Before you write
What to include
A little detail helps us reproduce the issue without a long back-and-forth.
Never send credentials
Do not email or message API keys, passwords or account numbers. If we need a log, redact anything you consider sensitive first.
- TraderDesk version and Windows version.
- Broker name and whether the account is live, paper or demo.
- What you expected and what happened.
- The order or symbol involved, without account numbers.
- The relevant Logs tab lines around the time of the issue.
- A screenshot if the problem is visual.
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Looking for the download?
The current Windows build, checksum and install steps are on the download page.